Refund policy

Fire Department Hat Co. Return Policy

Returns and Exchanges
We want you to be fully satisfied with your purchase from Fire Department Hat Co. If for any reason you are not completely happy with your order, we are here to help!

Eligibility for Returns

• Products must be returned within 30 days of delivery.
• Items must be in their original condition—unworn, unwashed, and with all tags and packaging intact.
• Custom or personalized items cannot be returned or exchanged unless there is a defect in the product.

How to Initiate a Return

1. Please contact our customer service team at [customer service email or phone] to initiate your return or exchange.
2. Include your order number and the reason for the return or exchange.
3. Once your return is approved, we will provide you with a return shipping label.

Refunds

• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
• Please note that original shipping charges are non-refundable.

Exchanges
If you need a different size or color, please indicate that in your return request. We will process the exchange as soon as we receive your item. If the requested item is out of stock, we will notify you and offer an alternative or a refund.

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [customer service email or phone] with a photo of the item, and we will replace it at no cost to you.

Contact Information
For any questions or concerns about your order, feel free to reach out to us at:
Info@FireDepartmentHatCo.com